Satisfaction Guarantee

Effective Date 8-1-2023

1. Overview

DoNotPayTickets.com ("Website") is dedicated to providing exceptional service to our customers. We stand behind the quality of our ticket fighting and dispute services and offer a Satisfaction Guarantee to ensure your peace of mind. Speeding tickets are expensive and we hope to lessen the pain. Please read this Satisfaction Guarantee Legal Statement ("Statement") to understand the terms and conditions of our guarantee.

2. Satisfaction Guarantee

We are committed to your satisfaction with our services. If you are not completely satisfied with the services provided by DoNotPayTickets.com, you may be eligible for a refund or remedy as described below, subject to compliance with the conditions outlined in this Statement.

3. Claim Process

To make a claim under our Satisfaction Guarantee, you must follow these steps:

Step 1: Contact Customer Support

If you are dissatisfied with our services, please contact our Customer Support team within 10 days from the guilty verdict. You can reach us by logging into your account and clicking on the order.

Step 2: Provide Details

When you contact us, please provide the following details:

• Your name and contact information.
• Verify following conditions are met:
• Ticket extension 1 completed.
• Ticket extension 2 completed.
• Submit paperwork and payment to court before due date.
• Found guilty by trial by declaration.
• Send us a form showing guilty verdict (TR215).

After receiving your claim, our Customer Support team will investigate the issue and work towards a resolution. This may include revising or reprocessing your request or providing a refund as outlined below.

4. Eligibility for Refund or Remedy

To be eligible for a refund or remedy under our Satisfaction Guarantee, the following conditions must be met:

a. Timeliness: You must initiate your claim within [10] days of guilty verdict.

b. Substantiated Dissatisfaction: Your dissatisfaction must be based on a substantiated issue related to our service's quality or effectiveness.

c. Cooperation: You must cooperate with our Customer Support team in providing all necessary information and documentation to evaluate your claim.

5. Remedies

Upon successful validation of your claim, you may be eligible for one of the following remedies:

a. Service Revision: We may offer to revise or reprocess your request to address the issue that led to your dissatisfaction.

b. Full Refund: Depending on the circumstances, we may offer a partial or full refund of the fees paid for the service.

6. Exclusions

Our Satisfaction Guarantee does not cover the following:

a. Non-Substantiated Claims: Claims that are not based on substantiated issues related to our service's quality or effectiveness.

b. Failure to Cooperate: Claims where the customer fails to cooperate in providing necessary information or documentation for the evaluation of the claim.

c. Additional Services: Rush/Express/Mailing Fees are always non-refundable.

7. Changes to this Statement

We reserve the right to update or modify this Satisfaction Guarantee Legal Statement at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

8. Contact Us

If you have any questions or concerns regarding our Satisfaction Guarantee or wish to make a claim, please contact our Customer Support team at by logging in to your account.

By using our services and making a claim under our Satisfaction Guarantee, you acknowledge that you have read, understood, and accepted the terms and conditions outlined in this Statement.