Frequently Asked Questions

1. How does DontPayTickets.com help customers dismiss traffic and speeding violations?

At DontPayTickets.com, we have a team of experienced experts who specialize in fighting traffic and speeding violations. We provide a unique value proposition by offering a refund if customers don't win their case. Our services start at just $10 a month, making it affordable for everyone to get the help they need.

2. What counties do you cover?

We offer our services in most counties in California. If you have received a traffic or speeding violation in these counties, we can help you fight it and potentially get it dismissed.

3. How can I contact DontPayTickets.com?

You can reach us through the following channels:

- Login to our website/comment on order. (Fastest)

- Email: help@dontpaytickets.com

- Phone number: 866-789-DONT (866-789-3668)

- Physical address: DONT PAY LLC, 3400 Cottage Way, STE G2, Sacramento CA 95825, United States

4. What is your Satisfaction Guarantee?

Our Satisfaction Guarantee ensures that you are happy with our services. If you are not completely satisfied, you may be eligible for a refund or remedy. Please refer to our Refund Policy for more details.

5. How do I make a claim under the Satisfaction Guarantee?

To make a claim, please follow these steps:

- Step 1: Contact our Customer Support team within 10 days from the guilty verdict.

- Step 2: Provide the necessary details:

• Your order id, name and contact information.
• Verify following conditions are met:
• Ticket extension 1 completed.
• Ticket extension 2 completed.
• Submit paperwork and payment to court before due date.
• Found guilty by trial by declaration.
• Send us a form showing guilty verdict (TR215).

- Step 3: Our Customer Support team will investigate the issue and work towards a resolution, which may include revising your request or providing a refund.

6. What are the eligibility criteria for a refund or remedy?

To be eligible for a refund or remedy under our Satisfaction Guarantee, the following conditions must be met:

We will provide you court documents to sign and mail. Prior to sending please ensure the following is done:

• Exhaust all extensions with court.
• The goal is for the officer to forget about your case notes.
• California allows two extensions- utilize both of them.

Once extensions exhausted submit trial by declaration documentation:

• If judge doesn't rule in your favor
• Request refund on dontpaytickets.com online portal.
• Request Trial De Novo- The law allows you the right for in person trial.
• If officer doesn't appear:
• Dismissed! No Fines, No Points, No Insurance Rate Hikes.
• If judge rules in your favor:
• Dismissed! No Fines, No Points, No Insurance Rate Hikes.
• If judge doesn't rule in your favor
• Request leniency and no points.

- Timeliness: You must initiate your claim within 10 days of the guilty verdict.

- Substantiated Dissatisfaction: Your dissatisfaction must be based on a substantiated issue related to our service's quality or effectiveness.

- Cooperation: You must cooperate with our Customer Support team by providing all necessary information and documentation to evaluate your claim.

7. What remedies are available if my claim is successful?

If your claim is validated, you may be eligible for one of the following remedies:

- Service Revision: We may offer to revise or reprocess your request to address the issue that led to your dissatisfaction.

- Full Refund: Depending on the circumstances, we may offer a partial or full refund of the fees paid for the service.

8. What is not covered by the Satisfaction Guarantee?

Our Satisfaction Guarantee does not cover non-substantiated claims, failure to cooperate in providing necessary information, or additional services such as rush/express/mailing fees, which are always non-refundable.

If you have any further questions or concerns, please don't hesitate to contact our Customer Support team. We're here to help!